Product Tagging 🏷

You can now tag products in the admin. The reasons may be unclear just now, but it will make more sense soon! 🤓

Product Images 🖼

Product image uploading has been given an overhaul. The experience is a lot nicer and we've also improved the way the images are stored!

P.s. Apologies for the additional unexpected time it took to perform the necessary maintenance for this change. We under estimated the size of the task! 😅

New Interval + Logic Update

Previously there were some edge cases with order shipping dates when the shipping interval was based on a week and billing interval based on a month. A week doesn't exactly divide into a month so we have altered this to make sure shipments are always spread out by the exact shipping interval.

In addition to this we have added an new interval of "Every 4 Weeks" to allow for exact divisible cycles. E.g. Billing every 4 weeks and shipping every week.

RSS Feeds 🗼

This isn't as exciting as the other updates 🙄, but your Subbly blog is now available in RSS format, please ask support for more information!

Cart Abandonment 🛒🤑

We have built a cart abandonment tool, now you can recover revenue from potential customers who left the checkout midway through. You can request enabling this feature under Marketing -> Cart Abandonment.

What does it come with?

  • 3 new email templates and time based triggers
  • A new Zapier webhook for abandoned carts
  • A dashboard with an overview of recovered revenue

Notes

  • This feature is a paid add-on
  • Email triggers and templates require manual activation as they require minor customizing

More to come... 🤘

Embedded Checkouts + Google Analytics

Thanks to the input of one of the merchant's using Subbly, we were able to identify an issue where Google wasn't passing the analytics session to the Subbly domain, we have rectified this.

Notes

  • This only applies if you're using the Google Analytics (GA) app and have embedded the checkout on an external domain.
  • We recommend adding your external domain to your GA exclusion list

Cancellation Analytics 📊

I know... we've been quiet, but my have we been busy! 🤭 Starting with...

You can now set reasons your customers can choose for cancelling, and we will show them on a beautiful pie chart and on their profile. Customers can also provide additional feedback so you can get deeper insights.

This will make it easier for you to improve your offering to reduce churn!

Notes

  • You must enable this feature in settings > cancellations

Webhook Processing 🔢

We've made some big changes under the hood. Particularly relating to webhook processing and therefore renewals and invoices.

Without going into the nerdy details, we needed to re-engineer this to solve scaling issues we were running into.

An added bonus, the infrastructure we developed will be very useful for some future features by simplifying the engineering challenges related to scaling.

Notes

In addition, we have changed the midnight renewal rule. For new subscriptions or adjusted renewal dates, we now choose a random time between midnight UTC and up to 6am UTC. This is to help smooth out the spike of renewals being processed at the exact same time.

Filtering Orders by Survey Answers + Create Adhoc Orders 📋🔎

Christmas came early! We're working hard on lots of things before the new year comes in but today we released some smaller useful features for you to make your life easier.

We have 2 goodies to share, apart from the constant improvements and tweaks we make:

1. Filtering Orders by Survey Answers

You can now filter your orders based on the answers your customers gave for your surveys. You can combine these filters with tag filters, product filters and status filters. This should allow for quick searching of specific types of customers based on their preferences and quick exporting to make better estimations on product needs.

On that note, we're currently testing a private beta inventory tracking feature, please contact support for more information on that if you're interested.

2. Create Adhoc Orders for a Customer in the Admin

On your customer profile, under the orders tab, we have added the ability to create an adhoc order and charge a customer a custom amount outside of their subscription.

This could be really useful for sending free products or taking orders over the phone.

One caveat is that the customer must have an existing shipping address and payment card to be able to do this. If there is enough demand we will add the ability to add those things directly from the admin, but for now if they have an account you can login as them and add those details manually on their behalf.

As always, keep the feedback coming! We massively appreciate your involvement in shaping Subbly into a powerful platform!

Till next time 🤘

Past Due Indicators & Customer Nudges 💳

Another quick update to help reduce failed payments and make it easier to manage your customers.

  • It is now more clear in the admin when a customers subscription is past due (payments are failing).
  • In addition a customer can no longer skip a payment when their renewal is failing, to avoid confusion.
  • We have also made it more clear in the customer login area when their renewal is failing with prompts to update their payment information.

Keep on rocking 🤘

No published changelogs yet.

Surely Subbly will start publishing changelogs very soon.

Check out our other public changelogs: Buffer, Mention, Respond by Buffer, JSFiddle, Olark, Droplr, Piwik Pro, Prott, Ustream, ViralSweep, StartupThreads, Userlike, Unixstickers, Survicate, Envoy, Gmelius, CodeTree