Filtering Orders by Survey Answers + Create Adhoc Orders ๐Ÿ“‹๐Ÿ”Ž

Christmas came early! We're working hard on lots of things before the new year comes in but today we released some smaller useful features for you to make your life easier.

We have 2 goodies to share, apart from the constant improvements and tweaks we make:

1. Filtering Orders by Survey Answers

You can now filter your orders based on the answers your customers gave for your surveys. You can combine these filters with tag filters, product filters and status filters. This should allow for quick searching of specific types of customers based on their preferences and quick exporting to make better estimations on product needs.

On that note, we're currently testing a private beta inventory tracking feature, please contact support for more information on that if you're interested.

2. Create Adhoc Orders for a Customer in the Admin

On your customer profile, under the orders tab, we have added the ability to create an adhoc order and charge a customer a custom amount outside of their subscription.

This could be really useful for sending free products or taking orders over the phone.

One caveat is that the customer must have an existing shipping address and payment card to be able to do this. If there is enough demand we will add the ability to add those things directly from the admin, but for now if they have an account you can login as them and add those details manually on their behalf.

As always, keep the feedback coming! We massively appreciate your involvement in shaping Subbly into a powerful platform!

Till next time ๐Ÿค˜

Past Due Indicators & Customer Nudges ๐Ÿ’ณ

Another quick update to help reduce failed payments and make it easier to manage your customers.

  • It is now more clear in the admin when a customers subscription is past due (payments are failing).
  • In addition a customer can no longer skip a payment when their renewal is failing, to avoid confusion.
  • We have also made it more clear in the customer login area when their renewal is failing with prompts to update their payment information.

Keep on rocking ๐Ÿค˜

CSV Exports & Survey Responses + More ๐Ÿ“

We hope your festive season is starting well!

Some quick updates:

  • We have now added survey responses to order CSV exports
  • We added a new billing cycle of "Every 4 Months"
  • Some bug fixes and typo fixes
  • In the background we've made some further upgrades to allow for future features... watch this space.


Due to technical challenges we are only including the survey responses for customers whose survey responses are the new format (Feb 2018). This will only impact long standing subscribers who haven't updated their answers since they signed up.

See you soon with more updates! ๐Ÿค˜

Huge Infrastructure Upgrades ๐ŸŒฎ๐Ÿ”ฅโšก๏ธ

Hey hey hey,

We've taken a big step on our roadmap, this one is less obvious. It's not a feature but is just as important, if not more so...

We've upgraded our hardware infrastructure and this will help with loading speed (20% improvement so far), reliability and future upgrades and feature development. ๐Ÿ™Œ

I also wanted to take a moment to apologise but also thank you. You may have noticed over the last couple of months we've had some intermittent downtime. This has been as a result of us growing faster than anticipated and also due to generally outgrowing our old hardware and setup.

We decided to move the upgrades we had planned forward. It was a big investment of time and energy. I even used my family vacation to make sure it happened (sorry Mum! ๐Ÿ˜‡).

So thank you for your patience and also for being a part of the Subbly family.

Here's to the future together! ๐Ÿฅ‚

Best, Stefan

โ˜๏ธ P.s. If you have a custom domain with us, please make sure to update the IP address in your DNS (will also speed up your site). I will be sending an email about this soon. If you need help ask support and they will be happy to help.

Up-sells ๐Ÿ‘†โคด๏ธ๐Ÿ“ˆ๐Ÿ”ฅ

We're already back with some more exciting news. Announcing up-sells!

Now you can choose to up-sell / cross-sell a one-time product directly in your gorgeous checkout flow. In fact we highly encourage you configure this to boost average cart and order value.

Simply go to the up-sell settings page and configure the details there! It takes 2 seconds.

Some ideas and inspiration for you:

  • Offer a product that compliments your core product
  • Up-sell old overstock and spare inventory from a past shipment of your subscription box
  • Create an incentive with a highly discounted product

Happy shipping!


Cart Functionality ๐ŸŽ‰ ๐Ÿ›’

This will be one of the biggest updates this year! We're super proud to announce our new (mixed) cart functionality!

What this means:

  • Customers can buy one-time products as well as a subscription at the same time
  • Customers can add one-time products to their cart
  • Customers can alter the number of items in their cart
  • If used correctly, an increased average order and cart value for you!

And more! ๐Ÿคฉ

Also... while we were at it the following has changed:

  • We have updated the default email template for checkout confirmation to better match the new cart functionality. Zapier webhooks are backwards compatible.
  • The same coupons you have in your Stripe account will now work for one-time only checkouts! ๐Ÿ‘
  • We added a new setting for max shipping fees for a mixed cart to avoid ridiculous shipping fees for customers when adding multiple items to cart
  • We have updated the themes with a cart nav item which shows the number of items in the customers cart, and added "Add to cart" buttons. You will need to upgrade your themes to display this.

Some caveats and release notes ๐Ÿ“

  • One-time only carts with a coupon will NOT alter the redemption count in your Stripe account. Stripe only actually applies coupons for subscriptions. We're doing the math for you based on the rules of the coupon. This will improve in time as we move away from Stripe's coupon features.
  • For gifting to work on an entire cart, all products in the cart must have gifting enabled in the admin. This is something we are reviewing over time as well.
  • The successful checkout trigger for conversion tracking has changed a little. Product name now includes the number of items if more than 1 in the cart.
  • You will need to update your theme to show the cart icon and count in your navigation
  • Quantity is now honoured on order line items
  • Shipstation feeds now include all line items as well

As always, if you have any feedback, please don't hesitate to send it to us!

Multi-pricing Subscription Products โœจ

We've been busy (and quiet ๐Ÿค—) doing some serious work on the product data model.

Today we're introducing multi-pricing subscription products!

In other words, no more needing to make multiple products for your different price plans, you can make as many as you want for one subscription product. The best part is this makes it super easy to modify your pricing later.

In addition the product editor for has been completely re-designed and re-engineered to make it straightforward and quick to do. All things we're focused on doing for you.

When your customer selects a subscription product with multiple pricing options they will be presented with a step on the checkout flow where they choose which terms they want.

It's backwards compatible as well, however we will be rolling out updates to all the themes to make them work that little bit better with the new product model.

See you soon with more exciting updates!

Bulk Mark Orders as Shipped ๐Ÿ’ฅ

You can now bulk mark orders as shipped! ๐Ÿ‘ This will behave in the same way as marking individual orders as shipped.

In addition, we made some improvements to the way you can select multiple orders for either archiving or marking orders as shipped.


New Upcoming Renewal Email Template ๐Ÿ’Œ

Hey subboxer!

We've just added a new email trigger and template for upcoming renewals for subsriptions. This is sent X days before your customers next renewal date. This means if you're running a subscription box where they choose the products inside you can nudge them to update their preferences.

The timing of the email is based on your settings in Stripe for when the upcoming invoice event is sent. We recommend 3 days.

The template is disabled by default, simply enable it in the email template editor if you want to utilise it!

Update Shipping Date of an Order

Hey hey!

Quick one for you.

You can now update the shipping address date of an order from the customer profile in the admin.

Please note if the order has already been imported to ShipStation using the XML feed integration, it may not update, this hasn't been tested with the ShipStation integration.

Also fixed a minor bug which caused re-billing day to revert to the first upon editing a product. Thanks for pointing this out!

Have a great weekend!

No published changelogs yet.

Surely Subbly will start publishing changelogs very soon.

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