Recent Changes: 3/1/19 - 3/21/19

Hey there!

Recently we made some improvements to the customer login area including:

  • The date of the next shipment reflects more accurately for more cases
  • The navigation is more clear

Other changes include:

  • We added a notice to the checkout to tell a customer they already have a subscription in case they have forgotten

Facebook Pixel App

There is a new app on the app store which when enabled will fire events as your customer moves through the checkout process, to let you better optimise your Facebook ads.

Note you will still need to keep your conversion code on the conversion tracking settings.

Product Tagging 🏷

You can now tag products in the admin. The reasons may be unclear just now, but it will make more sense soon! 🤓

Product Images 🖼

Product image uploading has been given an overhaul. The experience is a lot nicer and we've also improved the way the images are stored!

P.s. Apologies for the additional unexpected time it took to perform the necessary maintenance for this change. We under estimated the size of the task! 😅

New Interval + Logic Update

Previously there were some edge cases with order shipping dates when the shipping interval was based on a week and billing interval based on a month. A week doesn't exactly divide into a month so we have altered this to make sure shipments are always spread out by the exact shipping interval.

In addition to this we have added an new interval of "Every 4 Weeks" to allow for exact divisible cycles. E.g. Billing every 4 weeks and shipping every week.

RSS Feeds 🗼

This isn't as exciting as the other updates 🙄, but your Subbly blog is now available in RSS format, please ask support for more information!

Cart Abandonment 🛒🤑

We have built a cart abandonment tool, now you can recover revenue from potential customers who left the checkout midway through. You can request enabling this feature under Marketing -> Cart Abandonment.

What does it come with?

  • 3 new email templates and time based triggers
  • A new Zapier webhook for abandoned carts
  • A dashboard with an overview of recovered revenue

Notes

  • This feature is a paid add-on
  • Email triggers and templates require manual activation as they require minor customizing

More to come... 🤘

Embedded Checkouts + Google Analytics

Thanks to the input of one of the merchant's using Subbly, we were able to identify an issue where Google wasn't passing the analytics session to the Subbly domain, we have rectified this.

Notes

  • This only applies if you're using the Google Analytics (GA) app and have embedded the checkout on an external domain.
  • We recommend adding your external domain to your GA exclusion list

Cancellation Analytics 📊

I know... we've been quiet, but my have we been busy! 🤭 Starting with...

You can now set reasons your customers can choose for cancelling, and we will show them on a beautiful pie chart and on their profile. Customers can also provide additional feedback so you can get deeper insights.

This will make it easier for you to improve your offering to reduce churn!

Notes

  • You must enable this feature in settings > cancellations

Webhook Processing 🔢

We've made some big changes under the hood. Particularly relating to webhook processing and therefore renewals and invoices.

Without going into the nerdy details, we needed to re-engineer this to solve scaling issues we were running into.

An added bonus, the infrastructure we developed will be very useful for some future features by simplifying the engineering challenges related to scaling.

Notes

In addition, we have changed the midnight renewal rule. For new subscriptions or adjusted renewal dates, we now choose a random time between midnight UTC and up to 6am UTC. This is to help smooth out the spike of renewals being processed at the exact same time.

No published changelogs yet.

Surely Subbly will start publishing changelogs very soon.

Check out our other public changelogs: Buffer, Mention, Respond by Buffer, JSFiddle, Olark, Droplr, Piwik Pro, Prott, Ustream, ViralSweep, StartupThreads, Userlike, Unixstickers, Survicate, Envoy, Gmelius, CodeTree