Churn Optimization Insights πŸ“‰

Want to really understand when and why your customers are cancelling?

Then we have the solution! 🀘 Today we introduced "Churn Insights" so you can analyse when and why customers cancel, and then come up with clever ways to optimize to reduce churn.

Here's an example of what it looks like:

example churn insights

And here's how you can use it…

You can filter by:

  • Product
  • Cancellation reason
  • The date period the subscription was cancelled in
  • Days, weeks or months

And then you can see the subscription cancellation reasons plotted against the time since the subscription started. πŸ™Œ

Changes 9/11/19 - 27/11/19

New Features

  • New condition for Automations to run automations based on if a subscription is a gift or not

Bug Fixes

  • Issue with refer-a-friend settings panel has been fixed

Major Release: Automations πŸ€–βš‘οΈπŸŽ‰

After months of work we're super proud and excited to introduce to you Subbly's Automations.

Customize, optimize and liberate your entire business with Subbly’s Automations.

With β€œif this then that” logic using triggers and actions, you can create custom workflows to supercharge your business ⚑️.

Grow, manage and scale your business more efficiently. No more costly apps and headaches when things fall apart.

Send SMS’s, emails, apply discounts, send webhooks, and more, based on events and conditions as they happen, or set them to happen in the future.

Learn more about automations by watching this explainer video:

Get Started Today

Visit here to request automations to be added to your account.

Universal Search πŸŒŽπŸ”Ž

You can now search for customers, orders, products and subscriptions from any page of the Subbly admin.

Our goal is to save you time and effort whilst making you more productive.

Let us know what you think!

Recent Changes 8/15/19 - 8/28/19

New Features

  • Your customers can provide gift messages if they select to send it as a gift


  • Website builder version 2.0 has officially been taken offline in favour of version 3.0!

Bug Fixes

  • Order exports with gift recipient information have been fixed

Recent Changes 7/24/19 - 8/15/19

New Features

  • You can now filter subscriptions by their "label" which means you can filter subscriptions by their stage in their life cycle. E.g. "Gift".

Bug Fixes

  • Filtering orders by date
  • Duplicate order line items
  • Duplicate orders
  • Plus many more! πŸ‘

Recent Changes 7/22/19 - 7/24/19


  • New email template for "forgot password" that gets sent to customer, this also means the page they land on when resetting their password is branded with your login area styles.


  • A bug was fixed where some $0 orders were generated when batch changing renewal dates
  • A bug was fixed where some batch jobs for changing renewal dates were timing out if they were too big
  • Fix for site builder failing over SSL

Recent Changes 7/19/19 - 7/22/19

Hey guys,

Back again with some more updates!


  • New product listing with better search and sorting abilities
  • Entire application and website has been moved to SSL πŸŽ‰

πŸ‘‰βš  Please note you will need to change your ShipStation feed URL to https version for it to keep fetching


  • Fixed shopping URL for new website builder on checkout
  • Fixed empty cart message on checkout
  • Fixed "skipping" label which wasn't showing on new order management section
  • Fixed the gifting field from showing on mobile even when disabled

Recent Changes 7/4/19 - 7/19/19


  • Ability to bulk change the renewal date for multiple subscriptions at once

Fixes & Improvements

  • Ability to export large amounts of data. Some exports were running into limits. We've re-built the export features to handle a lot more.
  • Fix for cancellation reasons on subscriptions list not appearing correctly
  • New orders api was fixed
  • Patch to prevent failed email sending from showing error on checkout when it was actually successful

Recent Additions & Changes 4/11/19 - 7/4/19

We're back with some updates!! We've been quiet but very busy bees πŸπŸ’¨


  • New customer list with fast loading, filtering, and better searching
  • New subscription list with fast loading, filtering (by surveys too!), and better searching
  • The ability to export customers and subscriptions
  • UI refresh for the admin with new look and feel ✨
  • A lot of under the hood improvements and infrastructure improvements
  • Lots of bugs squashed, including for the above new features, thanks for reporting those pesky bugs!! πŸ™

The developers at Subbly appreciate your feedback and patience, it makes the world of difference, and we love working with you to build the Subbly platform to make running your business better! Thank you so much.