Churn Optimization Insights πŸ“‰

Want to really understand when and why your customers are cancelling?

Then we have the solution! 🀘 Today we introduced "Churn Insights" so you can analyse when and why customers cancel, and then come up with clever ways to optimize to reduce churn.

Here's an example of what it looks like:

example churn insights

And here's how you can use it…

You can filter by:

  • Product
  • Cancellation reason
  • The date period the subscription was cancelled in
  • Days, weeks or months

And then you can see the subscription cancellation reasons plotted against the time since the subscription started. πŸ™Œ